- I placed an order for the wrong item. What do I do?
- My order hasn’t shipped yet. Can you help?
- I received a shipping confirmation, but my order is not tracking.
- What are the shipping cut-offs from holiday deliveries?
- Do you sell gift cards?
- Where do I enter my Lems Gift Card code?
- I lost my discount code. Can you tell me what it is?
- I sent back a return but have not received an update. Where is my refund?
- I received a pair of shoes as a gift and I want to exchange them. How do I do this?
- I received a pair of shoes as a gift and just want a refund. How do I do this?
- Can I use multiple payment methods at checkout?
- Can I use a prepaid gift card (non-Lems) on your website?
- I bought shoes during your Black Friday sale and need a new size. How do I get the same discount?
- Can you delay my shipment?
- My first-time buyers/military discount is not working during the Black Friday Sale. Why?
- These shoes are a gift. Can you gift wrap the shoes for me? Can you write a message on/in the shoe box?
- Can you ship this in an non-logoed box? The shoes are a gift.
- Where is your sizing chart?
- How do I determine my correct size in your shoes?
- I am an international customer and do not know my US size. What now?
- How wide are your shoes?
- Do you make half sizes?
- What are the length and width differences for half and whole sizes?
- My feet are two different lengths. Can you send me two different sized shoes?
- I would like to try the shoes on first before ordering. Do you have a retail location in my area?
- Are the Primal 2 shoes and the other causal models (Boulder Boot, Nine2Five, Mariner and Chukkas) sized the same?
- Are the Primal 2 shoes and the other causal models (Boulder Boot, Nine2Five + Mariner) sized the same?
- Are your men's + women's shoes the same, or do they fit differently?
- Do I need to order a size larger to accommodate for Correct Toes?
- What size should I purchase in the Primal 2 if I previously owned a Stem or Lemming?
- Do you offer the Nine2Five in a size smaller than a 7.5?
- Will you be releasing a female specific shoe to replace the Sweet Jane?
- Can you make any of the products without the Lems branding?
- Are you able to make custom sized shoes?
- Are any of your products waterproof?
- Where do you manufacture your shoes?
- What information is available about the leather used in Lems products?
TRACKING A SHIPMENT
- I placed my order. Why haven't I received any tracking information?
- My correct email is on file, but I have not seen my package ship out. What's the issue?
- I am an international customer and my tracking says that my item(s) are still somewhere in the USA. What is the hold up?
- I am an international customer and my tracking shows that the order was attempted to be delivered. Why did I not receive it?
- I have high arches/instep. Will Lems work for me?
- My doctor instructed me to wear custom orthotics. Will your shoes work for me?
- I just discovered your company. How can Lems benefit me?
- I've never worn minimalist shoes. Will Lems still work for me?
- I suffer from bunions, hammertoes, plantar fasciitis, etc. (yikes!) Will Lems work for me?
CLEANING + CARE
- My return/exchange request was put in over 72 hours ago and I have yet to hear anything. What’s the hold up?
- What is your return/exchange policy?
- Do you provide return shipping labels?
- What if I don't want two charges on my card at the same time?
- I attempted to complete your Return request form, but I am unable to do so; how should I proceed with a return?
- Do I need to send my return back in the same shipping box that it was sent in?
- My tracking information says my return was received at your warehouse location, why have I not received my refund/exchange?
- What is your warranty?
- Can you refund my customs fees?