TO SET UP A RETURN, PLEASE CLICK HERE!
We are happy to accept returns for your UNWORN shoes for a full refund on the retail price only, minus $4.95 for the return shipping label* within 60-days of your purchase date. Please use the form below (scroll down) to set up your return. We do not offer exchanges so all returns will be refunded and you can repurchase the size that you need.
Please note, shoes returned with any wear and tear, including dirt, scuffs, scratches and other signs of wear will not be refunded, exchanged, or credited and will be returned to the customer. Shoes purchased during a sales period CAN be returned for a refund. CLEARANCE shoes are not eligible for returns or exchanges.
*Return shipping labels are only valid for continental US customers only.
If you are an international customer, please request a return on our site (in the form below), and return your shoes to us at the address provided via the automated return confirmation email and return the shoes at your own cost.
We do not offer exchanges at this time. If you need another size or style, please enter your return request for a refund above and place an order for the new size or style. If you had a discount on your original order, please email or call us with your new order number so we can match the discount.
If you received an order as a gift please set up your return right on our website.
RETURNING MULTIPLE ORDERS AT ONCE
You can return multiple orders together. Please set up ALL returns on our website and choose just ONE return label (if you are in the USA) to send back your shoes; we will only charge you for the label that is used to send back your shoes. Please make sure to include all invoices so we can identify your returns and refund you accordingly.
We are not able to provide return labels for APO/DPO address UNLESS you have access to a UPS drop off location. Please email us at firstname.lastname@example.org for more information about how to return your order.
All of our shoes are guaranteed for one year from the original purchase date for manufacturing defects. If you believe that you have a manufacturing defect, please email our Customer Service team at email@example.com with photos of the issue, as well as proof of purchase. Proof of purchase can be in the form of either a confirmation email or invoice from our website, or one of our authorized retailers. After our team receives these items and we feel that your item was in fact, defective, we will happily issue either a refund or a replacement. For more information about our warranty, please visit our FAQ page under the "Returns" section.
Apologies if you received a mis-shipment! We are happy to help you get you the correct items that you ordered! Please email us at firstname.lastname@example.org with your order number, what you did or did not receive, and what we need to send to you. We will then provide you with a pre-paid shipping label to return the is-shipment and expedite the correct order to you!
WORN SHOE RETURNS
We are not able to accept returns on worn shoes of any kind. If our returns team determines that your shoes show signs of wear, you will be notified via email and your shoes will be sent them back to you; NO EXCEPTIONS WILL BE MADE. Please note, that if your worn shoes are lost in transit once they are sent back to you, Lems Shoes is not responsible for locating the missing package or refunding the cost of the shoes. If worn shoe returns are refused upon delivery, the worn shoes will be donated to a local charity.
If you have any questions about returns, please email us at email@example.com
If you have any questions about wholesale returns, please email Caileigh at firstname.lastname@example.org